Select a topic below to find answers to common questions.
Call or visit any of our locations and an events consultant will assist you. You can also create a wishlist and submit it for a quote request through our catalog — we will get back to you within 48 hours.
You are encouraged to reserve your rental items as soon as you have a confirmed event date and location. Reserving early helps ensure availability, and most customers place orders six months to one year in advance. Changes can typically be made within the allowed timeframes outlined below.
A quote provides estimated pricing and does not secure inventory. A reservation confirms pricing, product availability, delivery and pickup details, and authorizes fulfillment of your order.
Rental pricing varies based on the type of items selected, quantities, event date, rental duration, delivery location, and service requirements. Because every event is unique, pricing is customized rather than fixed. Submitting a quote request allows our team to review your needs and provide accurate pricing.
All reservations require a completed electronic signature, a valid credit card on file, and the applicable deposit before inventory is secured. To confirm your reservation, you must complete an electronic signature (E‑sign) on the contract, maintain a valid credit card on file, and submit the required deposit based on the type of rental. Once these steps are completed, inventory is secured and your reservation is confirmed.
All reservations require a completed electronic signature, a valid credit card on file, and the applicable deposit before inventory is secured. To confirm your reservation, you must complete an electronic signature (E‑sign) on the contract, maintain a valid credit card on file, and submit the required deposit based on the type of rental. Once these steps are completed, inventory is secured and your reservation is confirmed.
All reservations require a completed electronic signature, a valid credit card on file, and the applicable deposit before inventory is secured. To confirm your reservation, you must complete an electronic signature (E‑sign) on the contract, maintain a valid credit card on file, and submit the required deposit based on the type of rental. Once these steps are completed, inventory is secured and your reservation is confirmed.
All reservations require a completed electronic signature, a valid credit card on file, and the applicable deposit before inventory is secured. To confirm your reservation, you must complete an electronic signature (E‑sign) on the contract, maintain a valid credit card on file, and submit the required deposit based on the type of rental. Once these steps are completed, inventory is secured and your reservation is confirmed.
All reservations require a completed electronic signature, a valid credit card on file, and the applicable deposit before inventory is secured. To confirm your reservation, you must complete an electronic signature (E‑sign) on the contract, maintain a valid credit card on file, and submit the required deposit based on the type of rental. Once these steps are completed, inventory is secured and your reservation is confirmed.
Yes, we deliver to Sonoma, Marin, and Napa Counties, as well as the greater Bay Area including San Francisco and Mendocino. Delivery rates vary by location.
Standard deliveries are during regular business hours, 8am–5pm. Specific delivery times may result in additional fees. Prior arrangements can be made for deliveries outside of standard business hours for an additional charge.
Yes, we can set up and take down your rental equipment for an additional fee. Please contact our office for a quote or visit our Services page for basic set-up and takedown pricing.
We count all rental items on site or when they are returned to our warehouse. We charge replacement cost for any missing items upon completion of check-in. If any items are later found and returned, we will gladly issue a refund.
Please return china, glasses, flatware, and cooking equipment rinsed and free of food. We wash all equipment in our commercial dishwashers upon return.
Linen should be shaken out, free of food and debris, and placed in the linen bag provided. Please make sure all linen is dry before placing it in the bag.
Yes. For all orders we require a 50% deposit and a credit card number at the time the reservation is made. All items must be paid in full prior to delivery or at the time of customer pickup.
Rental charges can be applied to the credit card on file, or paid by check or cash prior to delivery.
For all delivered orders, we run payment on the credit card provided 7 days prior to your event. For will-call orders, you can pay in advance or at the time of pick-up.
You are free to cancel or decrease your order up to 7 days prior to your delivery or pickup date, with the exception of event tents.
A 50% cancellation charge applies to rental items cancelled fewer than 7 days prior (and tents cancelled fewer than 21 days prior) to delivery or pickup.
A 100% cancellation charge applies to rental items cancelled fewer than 3 days prior (and tents fewer than 14 days prior) to delivery or pickup.
We offer an optional damage waiver at 14% of the total rental cost, which covers accidental damage during your event. It also includes a tabletop credit for small quantities of broken or missing items such as glassware and china.
The damage waiver does not cover vandalism, improper use, theft, missing items, rain or sprinkler damage, or excessive product damage.
A final invoice will be issued within 72 hours of rentals being returned. We do not charge sales tax on rental equipment.
You can browse our full catalog directly on our website. Items are organized by category — Tables, Seating, Linens, Decor, Bars, Kitchen & Catering, Structures, and Lounge — to help you find exactly what you need.
While browsing the catalog, add items to your wishlist. Once you have gathered everything you need, submit the wishlist as a quote request and we will follow up within 48 hours.
Yes! You can schedule a showroom appointment directly through our website. Our team is happy to walk you through our inventory in person and help you plan your event.
Yes, we offer an AI-powered event design tool on our website. You can also explore our Event Design Gallery and LookBook for styling inspiration for your event.
We carry a large variety of linen to enhance any event — over 50 solid colors plus a broad selection of specialty linens. Options include custom patterns, rich textures, lamour, topaz, dupionique silk, organza, and much more.
Browse our linen catalog online or visit one of our showrooms for a personal consultation.
We guarantee all equipment is in top working condition before it leaves our warehouse. All items are inspected, cleaned, and counted before and after every rental.
We have four showroom locations for your convenience: Windsor, Petaluma, Napa, and St. Helena. Each showroom is staffed with knowledgeable events consultants ready to help you plan your perfect event.
Yes. In addition to our standard catalog, we carry a curated selection of specialty and custom items including specialty linens, decorative bars, lounge furniture, structures, and event setup equipment. Visit a showroom or contact us for the full range of available options.