Frequently Asked Questions
Ordering
How do I place a rental order?
Experience our most up-to-date list of offerings on our website. Create your account, browse product collections, hand-select designs and gather your favorite products all under your 'My Account' page. Easily move your selections to the cart direct from your favorites. If you're a returning customer, quickly sign in, add your selections to the cart and submit your quote. We'll review your request and verify product availability for your specific date. After review, you'll receive an email with next steps to confirm your order. If you prefer to call us with your order, our Event Specialists are available to assist you Monday - Friday from 8:00 am - 5:00 pm and Saturday from 8:00 am - 4:30 pm.
How far in advance should I reserve my rental order?
We recommend that you place your order with your favorite rental items as soon as you have a date and a location for your event. We're flexible with changes on your reservation (see below) so reserve early! Most customers reserve their selected products six months to a year in advance.
What is the difference between a quote and a reservation?
A quote provides estimated pricing and does not confirm product availability. A reservation provides confirmed pricing, product availability and all necessary details required to fulfill your customized order.
How do I confirm my rental order?
To confirm your reservation, we request individual / business information, product quantities, delivery/pick up details, site specific information and a credit card. All orders require a 25% deposit on non-tenting products. Reservations requests for tenting and tent related products require a 50% non-refundable deposit. See additional information below and under Payment & Cancellation.
Is a deposit required to reserve rentals?
To secure general rentals, a 25% deposit is required with a credit card on file. Once confirmed, final reductions or cancellations need to be made seven (7) days prior to the delivery service or will call date.
To reserve tenting and tent related products, a 50% non-refundable deposit is required with a card on file. Once confirmed, changes or cancellations made up to seven (7) days prior to delivery service will forfeit the initial deposit. Changes or cancellations made within seven (7) days of delivery service will incur the full rental rate.
Can I change my reservation?
You can change or cancel non-tenting related products up to seven (7) days prior to the delivery service or will call date. Changes or cancellations made within the seven (7) days may incur full rental rates. Reductions or cancellations of special order products will incur full rental rates.
Tenting and tent related products include a non-refundable deposit. Changes or cancellations made up to seven (7) days prior to delivery service will forfeit the initial deposit. Changes or cancellations made within seven (7) days of delivery service will incur the full rental rate. If you need to revise your order within the referenced time frames above, please contact our office at 877.939.7368.
What is the standard rental period?
Our standard rental period is three days. The day of delivery, the day of the event and the day of pick up. Depending on availability, delivery location and season, this period may need to be extended. If you need a long-term rental, please contact one of our Event Specialists at 877.939.7368
Can I reach someone if I have an after-hours emergency while my event is in progress?
Yes, we offer after-hour emergency options. Please call 877.939.7368 and select option 2, leave a message with your name, company name (if applicable), cell phone number, contract number and details of your emergency. Our manager on duty will return your call with a solution.
For new orders, questions regarding payments or future events, please call during our business hours to connect with one of our Event Specialists.
Delivery Service
Where do you deliver to?
Our delivery area includes all cities in Washington State. We also offer Tenting Solutions Services to Idaho, Oregon and Northern California. Please contact our Event Specialists for more information.
What is included in your standard delivery service?
Our standard curbside delivery and pick up services are offered during business hours with extended business hours during peak seasons. Standard delivery is non-timed and calculated by zip code.
Are there additional fees that may apply?
You may incur additional fees if our delivery teams require the use of stairs, long distance portage of equipment (outside of 50' from the back of the truck), timing delays or if additional on-site labor is required.
Do you provide set up and break down services for rental products?
Tenting, tent accessories, staging, dance floors, bars, specialty tables and select cooking equipment rentals include set up and break down by our delivery crews (delivery service is additional). We can provide services to unbag, add cushions and rebag chairs as well as table set up/break down at an additional cost. This service must be prearranged in advance with a complete diagram provided seven (7) business days prior to delivery and/or pick up.
Is there an order minimum for delivery service?
During our peak seasons, we do require product delivery minimums established by zip code. Minimum amounts do not include delivery service, labor, tax or other services.
What is my responsibility for products rented?
In between delivery and pick up, you agree to provide secure storage for rented items, protect all items from sprinkler systems and/or weather and properly repack all items as delivered in their containers. You accept full risk for the duration of your rental period until all items are loaded onto our trucks.
Can I pick up my order?
Depending on rental products requested and the size of your order, we allow customers to pick up at our locations. If you choose to pick up your order, you are responsible to ensure that you have the proper sized vehicle and equipment to safely secure and transport all rental products that you have selected. Some product collections require delivery service and are unavailable for customer pick up (CPU). Click here to connect with our Event Specialists to learn more.
Payment & Cancellation
When do I pay for my rentals?
At reservation, a deposit is pre-paid to confirm a rental order. Final balances are due seven (7) days prior to delivery service or customer will call date.
What types of payments are accepted?
We accept all major credit cards (Visa, MC, AMEX, and Discover). We also accept checks received by mail or in person prior to the week of your event. All reservations require a credit card to confirm the order. If you prefer to pay with a check, please make checks payable to CORT Party Rental and mail to:
CORT Party Rental, Accounting, 6101 Associated Blvd Suite 102, Everett, WA, 98203
Website
Do I need to create an account on your website?
Yes. To save your favorite product lists or to add items to the shopping cart, you need to first create an account. All of your work selected online will save with your log in.
What are the benefits of creating an account online?
When you create an account on our website, you receive access to enhanced features:
Create and save up to five favorite lists.
You'll love this feature! It allows you to gather products by theme, style, color, customer event or any purpose suited to your needs.
Move your favorite list to the cart.
Easily move a current list to the cart. If you're working with multiple customers or locations for a large event, this feature is a timesaver favorite.
Share your favorite list.
Collect the designs, colors, and styles you love. Then, share your ideas with your planner, caterer, family, friends and other colleagues.
Add multiple delivery locations to your address book.
Do you work with multiple locations? Utilize your account address book to enter all locations in advance and save time. Go to My Account, Address Book and click Add New Address. You can add, edit and delete from your list at any time.
How can I create lists of my favorite products?
Start by creating an account that includes your name, email and password. Head straight to Products and select your favorites. It's that easy!
Can I change or reset my password?
You can reset your password on the Sign In screen by selecting Forgot Password.
How can I quickly access your website on the go?
For quick access, pin our website to your home screen on your cell phone.
Android
Type CORT Party Rental in your browser
Click the menu and select "Add to Home Screen"
Done! You now have quick access to our website
iPhone
Type CORT Party Rental in your Safari browser
Click on the box with the up arrow
Scroll to the popup screen and select "Add to Home Screen"
Done! You now have quick access to our website.
Products & Information
What are quantity minimums?
Quantity minimums are the fewest number of items required to rent. Chinaware, Drinkware, Flatware and Napkins are rented in minimum package quantities to maintain sanitary practices and ensure accuracy.
Do my rental products need to be returned clean?
When renting china, glassware, flatware, serving pieces, trays, bowls and other food related items,
We ask that you remove excess liquids and debris from products and rinse with water prior to returning. Please repack all products as delivered in their containers.
When renting linens
Please shake out each piece to remove food, paper goods and other debris prior to placing them in the provided linen bags. Allow linens/fabrics to air dry if wet or damp prior to enclosing them in the linen bags.
When renting cooking equipment
Please remove food, grease, oil and dispose prior to pick up. Deep fryers require the removal of customer provided oil and charcoal barbecues require the removal of customer provided charcoal.
When renting candle holders or lanterns
Please remove tea light candles and all wax prior to repacking in their containers. Flameless candles are recommended.
When renting chairs
Please remove cushions, cover and stack unless set up and break down terms have been prearranged.
All other rental items
Repack, recover and stack as delivered.
What happens if I misplace rental products?
In the event that items are lost or misplaced, replacement charges will be added to the contract at retail value. If you find missing rental items, please return them to our office within 7 days for a full refund.
What is Rental Product Damage Waiver?
Damage Waiver covers incidental damage or breakage to select products while in your care during your rental term. This service is non-refundable, not available for third-party sub rentals and does not cover missing items, items left outside unprotected, improper use or vandalism.
Can I receive a refund for unused products?
Rental terms are based on confirmed reservations and time out on rental. We are unable to issue refunds for unused products.
What if I'm experiencing a problem with a rental item during my event?
If you are experiencing issues with a rental item during business hours Monday - Friday from 8:00 am - 5:00 pm or Saturday 8:00 am - 4:30 pm, please contact our office for support at 877.939.7368
If outside of business hours, Please call 877.939.7368 and select option 2, leave a message with your name, company name (if applicable), cell phone number, contract number and details of your emergency. Our manager on duty will return your call with a solution.
For new orders, questions regarding payments or future events, please call during our business hours to connect with one of our Event Specialists.
What are your safety and sanitation procedures?
CORT Party Rental cares about your health and safety. We have enhanced the process and frequency used to clean and disinfect our products before and after each rental, and continuously update our protocols to match the most stringent of official guidelines.