Frequently Asked Questions

Click on a topic below or choose from one of the top questions to get the answer.


General   |   Product   |   Design & Space Planning   |   Order & Payment   |   Trade Shows   |   Exhibit House   |   Website


Ordering


How do I place a rental order?

You can experience our most up-to-date list of offerings on our website. Start by creating your account then browse collections, hand-select designs and gather your favorite products all under 'My Account'. If you're a returning customer, quickly sign in, add your selections to the shopping cart and submit your quote. We'll review your request and verify product availability for your date. After review, you'll receive an email with next steps to confirm your order. If you prefer to call us with your order, our Event Specialists are available to assist you Monday - Friday from 8:00 am - 5:00 pm and Saturday from 8:00 am - 4:30 pm.here.

What is the difference between a quote and a reservation?

A quote only provides estimated pricing and does not confirm product availability. A reservation provides confirmed pricing, product availability and all necessary details required to fulfill your customized order.

How do I confirm my rental order?

To confirm your reservation, we request your personal information, product quantities, delivery/pick up details, site specific information and credit card information. Orders including tenting and tent related products require a non-refundable deposit.

Is a deposit required to reserve rentals?

All orders require a credit card on file to confirm a reservation. To secure tenting and tent related products, we require a 50% non-refundable deposit. All other available products do not require a non-refundable deposit. page.

Can I adjust my reservation?

Yes. You can revise standard rental products on your order up to two (2) business days prior to delivery service. Tenting and tent related products can be removed up to seven (7) business days prior to delivery service to avoid the remaining 50% balance. Reductions of special order items incur full rental fees. If you need to revise your order within these time frames, please contact our office.

What is the standard rental period?

Our standard rental period is three days. The day of delivery, the day of the event and the day of pick up. Depending on availability, delivery location and season, this period may need to be extended. If you need a long-term rental, please contact one of our Event Specialists at 1-877-939-7368.

Can I reach someone if I have an after-hours emergency while my event is in progress?

Yes, we offer after-hour emergency options for both locations.
Everett location orders: please call 877.939.7368 and select option 2, leave a message with your name, company name (if applicable), cell phone number, contract number and details of your emergency. Our manager on duty will return your call with a solution.
Fife location orders: please call 253.922.9898 and select option 2, leave a message with your name, company name (if applicable), cell phone number, contract number and details of your emergency. Our manager on duty will return your call with a solution.
For new orders, questions regarding payments or future events, please call during our business hours to connect with one of our Event Specialists.


Product


Does CORT only rent brand new furniture?

Most of CORT's rental inventory has been rented by other customers. CORT's quality control process ensures every piece of furniture we deliver to you has been thoroughly cleaned and is in great condition, or we won't rent it!

What are your safety and sanitation procedures?

CORT Events cares about your health and safety. We have enhanced the process and frequency used to clean and disinfect our products before and after each rental, and continuously update our protocols to match the most stringent of official guidelines. Certain products also feature an antimicrobial finish. For more information on our protocols for battling COVID-19, click here.

If I like the furniture, can I buy it?

We do not sell our current inventory, but when furniture has reached the end of its rental life cycle, we sell it at a CORT furniture outlet. Visit one of our furniture outlets to see what’s available in your area.

What type of power do I need for your powered products?

Client is responsible for providing labor and an electrical power source to the furniture with a surge protector. One 110V power source is required for every charging panel. CORT does not provide surge protectors or extension cords for plug in products. Please visit the product’s detail page for more information.

How does personalization work?

A number of CORT products can be personalized with the color, graphic, logo of your choice or it can be turned into a whiteboard surface. Client must have usage rights to the artwork (i.e., company-owned logo, license purchased for stock images, etc.) and associated product must be included on same order.

Ottoman slipcovers and pillows are considered a purchase and client can keep them post event. Ottoman slipcovers only fit CORT ottomans, which would need to be rented each time the slipcovers are used.


Design & Space Planning


Do you provide CAD models for your furniture?

Yes, we provide 2D, 3D High Poly, 3D Low Poly and Sketchup files for all of our products. You can download these from the individual product pages or by category on our Model Library Page.

Does CORT provide space planning assistance?

Yes! Our account executives serve as your personal design consultants and can collaborate and help you plan your event using CORT Events’ space planning tool, powered by Social Tables, available for free here. Design in 2D and instantly see your vision come to life in 3D renderings.

CORT is proud to partner with both Social Tables and All Seated to provide a variety of space planning tools. CORT products are integrated for ease of use on both platforms.

How do I use your space planner?

New to Social Tables? Visit our space planning page to learn more.


Order & Payment


How do I order online?

Browse our catalog, add items to the cart and submit a quote request. You will be contacted within 1-2 business days with an inital quote. You can also contact your personal Account Executive directly.

If you have access to our portal, learn more about your additional ordering features here.

Placing a quote request or order online does not guarantee your order. Product availability must be confirmed and payment submitted. You will be contacted by your sales team to complete the process.

What are CORT's minimum requirements for renting?

Order minimums vary based on location. Please contact your local Account Executive for further assistance.

How much is delivery?

It varies. Your delivery charge will be calculated based on a combination of your delivery location and desired delivery date and time. In rare cases, issues such as limited building access may affect the delivery charge.

How soon before my event should I confirm my order?

CORT suggests confirming your order with payment at least 2 weeks in advance to secure your product selections, but can accept orders without additional fees up until 3 business days before delivery. Orders confirmed at least 30 days prior to delivery are not subject to transfer fees and save you money.

How do I pay for my order?

Payment may be made through our online secure payment system. You will receive a link and unique pin with your Order Confirmation.

What forms of payment does CORT accept?

CORT accepts all major US credit cards (MC, Visa, Discover, AMEX, JCB and Diner's Club). We also accept bank debit cards and internationally-issued credit cards.

I have questions about my bill. Who do I contact?

Contact your CORT Account Executive.


Trade Shows


I'm an exhibitor at a trade show; can I order furniture direct from CORT?

We have dozens of products to help you stand out on the trade show floor. Please submit all exhibitor furniture orders through the show's general contractor.

I don't see the items I need for my trade show booth in the show kit, can I order these items direct from CORT?

Please contact your trade show general contractor to inquire about additional CORT furniture that may not be offered in the show kit.

If CORT is not the official supplier on my trade show, can I order direct from CORT?

Yes! Please call 1-888-710-2525 or fill out our Contact Us Form and the appropriate CORT professional will contact you within 24 - 48 hours.

How do I order CORT furniture through my trade show general contractor?

Most trade show contractors offer online ordering through their exhibitor show kits. Please check your general contractor’s website or reach out to their customer service department for access.

I'm a trade show general contractor and would like to offer CORT furniture at my next show. What are my next steps?

We can't wait to partner with you! Please call 1-888-710-2525 or fill out our Contact Us Form and the appropriate CORT professional will contact you within 24 - 48 hours.

I'm an account manager at a general contractor for an upcoming show. Who is my assigned CORT trade show coordinator?

Please call 1-888-710-2525 or fill out our Contact Us Form and the appropriate CORT professional will contact you within 24 - 48 hours.

Does CORT provide on-site assistance to general contractors?

Yes, CORT staffs an experienced team of professionals on site at all major trade shows to assure exceptional customer service throughout the life of the show.


Exhibit House


I'm an exhibit designer or producer at an upcoming trade show; can I order furniture direct from CORT?

Yes, CORT's Portal Program allows you access to the entire exhibit house furnishings collection for any trade show. Please contact your Strategic Account Manager for more information or fill out the Contact Us Form.

What happened to the Exhibit House Portal?

All of the features of cortexhibithouse.com can now be accessed through cortevents.com. Login using your same email address and password to gain access to your account. Your past orders will still be visible, but any previous quotes not converted have been removed. For more information on the portal, log in and click here.

How do I access the portal?

If you are not already signed up for the portal, contact your Strategic Account Manager to be given access to your company's portal account.


Website


I forgot my password. How do I reset it?

You can reset your password here.

Is CORT's website secure?

Yes. CORT promises to protect your personal information and will not share your it with third parties. Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. No personal credit card information is ever stored on CORT's servers.

What is CORT's Privacy Policy?

You can view CORT's Privacy Policy here.


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